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1. Cancellation and Refunds

1.1. At, we strive to provide our customers with the best possible shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1.2. Customers may request a refund under the following circumstances:

  • Order cancellation within 168 hours before the scheduled delivery time.
  • Receipt of a damaged or defective product.
  • Non-delivery of the ordered products within the specified delivery timeframe, subject to our delivery policy.

2. Refund Process

2.1. To request a refund, customers must contact our customer support team through our designated communication channels, which can be found on our “Contact Us” page.

2.2. Customers must provide the following information when requesting a refund:

  • Order number
  • Reason for the refund request
  • Supporting evidence, such as photographs (for damaged or defective products)

2.3. Refunds will be processed as follows:

  • Refunds for canceled orders will be initiated within [XX] business days and credited to the original payment method.
  • Refunds for damaged or defective products will be processed after a thorough investigation and may require returning the product, as per our instructions.
  • Refunds for non-delivery will be initiated after confirming the non-delivery through our internal tracking system.

3. Refund Exceptions

3.1. Please note the following exceptions to our refund policy:

  • Products that have been consumed or used cannot be refunded.
  • Customized or personalized products may not be eligible for a full refund, and refunds will be evaluated on a case-by-case basis.
  • Refunds for orders placed using a promotional discount or coupon code may be adjusted to account for the discount.

4. Chargebacks and Disputes

4.1. In the event of a payment dispute or chargeback initiated by the customer, we may suspend the customer’s account and restrict future purchases until the dispute is resolved. We encourage customers to contact our customer support team to resolve issues before initiating chargebacks.

5. Changes to the Refund Policy

5.1. reserves the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

6. Contact Us

6.1. For any questions or concerns regarding our refund policy, please contact our customer support team through the channels listed on our “Contact Us” page.

By placing an order on our website, customers acknowledge that they have read, understood, and agreed to this refund policy.